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Problemer med Entropay?

Forfatter: bartlett84
Kategori: Off topic
 
bartlett84
Medlem siden 15/02-2011
Antall poster 151
bartlett84 Postet 2. Juli 2012 15:53
 
Skulle sette inn 100 dulls, godkjente så med bankid, så kom det opp: an error has occured. Men de har dratt pengene fra kontoen min. Flere som har opplevd dette? Har sendt mail til supporten, men TTT.
 
bartlett84
Medlem siden 15/02-2011
Antall poster 151
bartlett84 Postet 2. Juli 2012 19:05
 
Tok noen timer før support svarte.
Ikke akkurat noe øyeblikkelig hjelp å få.

We apologise for the inconvenience.
The transactions failed, probably due to interruption in networks communications.
Our system is totally automated. Once we have authorised the funds, and your bank has confirmed that the funds are available, we would then begin the process of collecting the funds. However if there is a break in Internet communications at any point in the process, the deposit will fail and we will not continue with the process. The automated system cannot pick up a broken transaction process and continue with it, and we cannot process any transactions manually.
Therefore the funds will remain authorised at your bank until they release them, depending on their own rules on authorisations. This is a standard procedure and once the pre-authorisation has expired (normally within 6 business days, but can be as much as 30 days) the funds will become available on your personal credit card again.
Please note that some banks will hold the funds for up to 30 days as under Visa regulations, the merchant (in this case, EntroPay ) has up to 30 days to claim the funds. If the funds are not returned to your account in 30 days from the date of transaction, please send us an up to date copy of your Bank Statement, showing the charges to EntroPay.
I am very sorry for this inconvenience.
Should you require any assistance do not hesitate to contact us.
 
Informer
  •  
Medlem siden 01/02-2011
Informer Postet 3. Juli 2012 13:03
 
Har aldri brukt noe annet enn neteller som jeg er veldig fornøyd med (selv om det er høye fees på noen overføringstyper og uttak)

Håper det ordnet seg for deg
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